Jet Airways to have best app, website among Indian airlines, says CEO ahead of proving flights
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Jet Airways’ CEO Sanjiv Kapoor recently said that the airline will have the best possible app, website, and IT systems and services among all Indian carriers without losing the human touch. "Human interaction cannot be fully replaced by technology -- it must always be there as a backup, especially when things go wrong (during irregular operations, etc)," he stated in an email to employees.