Facebook launches Messenger Platform 2.1

After, Messenger Platform 2.0 in April, Facebook has now launched Messenger Platform 2.1, armed with a host of new and improved features to make sure businesses can attract new customers and also connect with their current customer-base better. The new features include built-in natural language processing, a payments SDK, and a global beta that is said to be instrumental in switching between bots and humans on Messenger.