Dukaan replaces 90% support staff with AI; CEO faces backlash


Content Team
Image Credit: NewsBytes

Dukaan, a DIY platform that helps merchants set up their own e-commerce stores, and its founder and CEO Suumit Shah are the objects of Twitter's wrath today. All because of a long thread by Shah on Twitter about how artificial intelligence (AI) led to job cuts. Twitterati even called him out for his lack of empathy. Let's see what led to such a reaction.